Services and responsibilities
Distinguish managed hosting tasks from basic WordPress hosting. [Specify actual service scope, maintenance limits, security boundaries and customer obligations for each plan.]
Resources, backups and availability
[Set real disk/storage, bandwidth, email, backup and recovery arrangements; any availability commitment must be supported by your provider and operations.]
Billing, renewals and domains
[Confirm prices, billing dates, price changes, cancellations, migrations, domain ownership, eligible domain registration periods, renewals and transfer conditions.]
Acceptable use
Publish the approved restrictions on unlawful activity, abusive traffic, compromised websites and use that threatens shared service operation. [Specify notice and suspension processes.]
Support and disputes
[Insert actual support methods, times, escalation, liability and complaints procedure, subject to legal review.]